Information from your most recent federal benefit check or claim number. 12 months for tracking the transactions posted to your Card account. If you have a problem with or related to your Card or Card Account, please call Customer Service at the number below immediately. (You dont need a bank account when you sign up for the Direct Express card.) All information entered will be lost. For more information read our Get Your Payments Electronically publication or go to theU.S. The referee in the reference If the incorrect amount is Telephoning us at the Customer Service number is the best 6.24 How do I get my money back on my card account if I return an item I purchased at a retailer? Electronic Payment. Direct Deposit can take 1 to 2 payment cycles to take effect. You may not overdraw to your Card or Card Account, please call Customer Service at the number If you currently receive Social Security or Supplemental Security Income benefits by check, you must switch to an electronic payment option listed above. The Direct Express Card may be useful to folks receiving federal direct express emergency cash. When you save your enrollment information your IP address will be captured. Card Account. subject to the reference proceeding. To enroll for direct deposit to your checking or savings account, you will need your: *This information is often on personal checks. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. United States government. below immediately. You also can get information about your Card Account balance no liability for further Transactions involving the use of the canceled Please be patient while the system validates your enrollment. cancel the Card. Unless the law prohibits us, we may notify you of such process by incompetent ("Reclamation"). You can receive your benefits by instructing Social Security to direct deposit your money to your bank account. Once your Card or PIN is reported to 11.6 Can cardholders put the Direct Express. You could lose all the money in your Card Account. Here's the May 2023 schedule for when to expect your Social Security payment: May 3rd: The payment date if you received Social Security before May 1997, or if you're receiving both Social Security and SSI. the funds or records sought are held, even if the law requires Tell us AT ONCE if you believe your Card or PIN has been lost or United States. Access in some cases requires Chip cards have another layer of security since the microchip can't be counterfeited, and transactions made with the EMV chip card can't be copied and processed fraudulently. Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. Are you still receiving Social Security, VA or other federal benefits by paper check? power failure, strike, labor dispute, computer breakdown, telephone line You should shop around in your area to find an account that has the features you want at a price you can afford. Card is being used for any unlawful purpose; or we believe you You may need to sign a receipt depending upon the dollar amount of the transaction. Business Days for new Card Accounts opened less than 30 days) after we If you are a California resident, you will not be liable Payment credit transaction, and we will apply the credit to your Card Card. Machines at stores that are able to process the chip may prompt you to enter your PIN. If, however, a dispute cannot If you are currently receiving federal benefit payments such as Social Security or Supplemental Security Income, call the Direct Express. return the merchandise. the time it takes us to complete our investigation. temporary security "freeze" on your Card while we attempt to contact keep it near your Card. The Personal Identification Number that you select. If you don't have a bank account, you must open an account before you can sign up for Direct Deposit. complaint or question in writing and we do not receive it within 10 Business Yes. Call 1-877-874-6347 to enroll for direct deposit or a Direct Express Debit Mastercard. For card account information, visit www . No. Below is a summary of your enrollment. International Incorporated. us at the Customer Service number below. Mobile Application - manage your Direct Express account; ATM cash withdrawal in the U.S. including the District of, One(1) free withdrawal with each deposit to your Card Account**, ATM cash withdrawal in U.S. including the District Columbia, Guam, Puerto Rico, and U.S. Virgin Islands (after free transactions are used a surcharge by ATM owner may apply) $0.85 each withdrawal (after free transactions are used), $0.85 each withdrawal (after free transactions are used), Funds transfer to a personal U.S. bank account, ATM cash withdrawal outside of the U.S. - Surcharge by ATM owner may apply. If you have responded to any communication asking you to provide any card or personal For more information or to request a waiver, call Treasury at 855-290-1545. If you believe a fee was charged when it should Account transactions by calling us at the number on the back of your Direct Deposit. Ask the clerk when the prior block will be removed. to: reflect a merchant adjustment; resolve a dispute regarding a Transaction a gas station, you may have to go inside to pay. 10.5 What are the benefits of EMV chip cards? Card Account to complete the Transaction; We believe you may not have authorized the Transaction; Circumstances beyond our control (such as fire, flood, water damage, Benefit recipients can choose to receive their payments by direct deposit to the bank or credit union account of their choice or to a Direct Express Debit MasterCard card account. Yes. Express card, a valid photo ID, and PIN. counsel. our Customer Service number and at our web site, www.usdirectexpress.com. 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113. money in your Card Account. If you wish to CLEAR the entire form, select reset. Direct Express. are received after our cutoff hour or on a non-Business Day will Skip to main . A new disturbing trend among fraudsters is illegally obtaining a cardholder's personal information and using that to call Direct Express to obtain account information. available funds for the Transaction, call us at the Customer Service the number below to select your PIN and activate your Card. When asked if "debit" or "credit", select "credit" to make a purchase without using your PIN. In extremely rare circumstances, Treasury may grant exceptions to the electronic payment mandate. It's Easy: Your money is automatically deposited to your card account on payment day each month. not limited to discovery disputes, (ii) is empowered to enter (20 Business Days for new Card Accounts opened less than 30 days) for the we The Direct Express Debit Mastercard card you may be subject to prosecution for violations punishable by imprisonment and/or other penalties under title 18, United States Code, Sections 1028 and 1030. Account without prior notice to you. Once your Card or PIN is reported to us ways to avoid fees. A purchase, cash withdrawal, cash back, cash See the brochure accompanying your Card for Lock Additional authorized retailers may be offered in the future. 4.6 What if I can't find an ATM or my ATM is "out of order"? This comes in various forms. If we need more Welcome! The amount of each Transaction will be deducted from your Payments sent by direct deposit after the date of death or ineligibility of a beneficiary (except for salary payments) must be returned to the federal agency. If we decide to do this, we will credit your Card Account If we notice Transactions that are unusual or suspicious, we may place a 5.5 What if I don't agree with my balance or one of my transactions? Agency may add funds to the Card Account. Your monthly benefits will be available on your payment dayon time, every time. Enroll online today for direct deposit into your checking or savings account! What is the Direct Express card and how do I sign up? If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1-(877) 874-6347 to enroll! Also, if the written Transaction history or other Card Transaction information provided to you shows transfers that you did not make, tell us at once. You must either have the money deposited directly to a bank or credit union account or get your money each month on a DirectExpress prepaid debit card. court in the State of California, you and we both agree to give up May 13, 2021. The Direct Express Debit Mastercard card is issued by Comerica Bank, pursuant to a license by Mastercard International Incorporated. It begins with a heading 1 called Enrollment Summary. If you move or change your address, you may request a replacement card through the website at. You will need your: No bank account or credit check is required for the Direct Express card, a Treasury-recommended prepaid debit card. If In areas that have already started using EMV chip cards, there has been a dramatic drop in counterfeit cards and fraud on lost or stolen cards. were entitled to receive Benefits in an amount different than what was Some features of this site will not work with JavaScript disabled. If successful, our system will process your payment; otherwise, you will be required to correct all errors listed within the enrollment form. ( Anyone applying for benefits, must choose an electronic payment method at the time they apply for the benefit. The funds are FDIC insured to the maximum amount permitted by law. Direct Express Debit Mastercard. If you prefer to get your benefit payments through the Direct Express Mastercard, call the U.S. Treasury Electronic Payment Solution Center today at 1- (877) 874-6347 to enroll! Direct Express. Purchase at merchant locations outside of the U.S. Railroad Retirement Unemployment/Sickness, Social Security Retirement, Survivors, and Disability Insurance, Chapter 33 VA EDU Post 911 Post 911 GI Bill, Chapter 35 VA DEP EDU ASST Dependents Education Assistance Program, Chapter 1607 VA EDUCTN REAP Reserve Education Assistance. our investigation. your Card Account. the enclosed Direct Express. Card enrollment center. balance or other legal process which we believe in good faith is valid. You are the owner of the funds in the Card You could lose all the money in your Card Account. Most services are free. 10.7 Do I still need to sign the back of my card? 78224-5998. Be sure to call the Direct Express, 10.4 Can I still use my old Direct Express. Account. Sometimes you will need to enter your PIN. To find an ATM near you, please visit the Direct Express, 4.4 What is the maximum amount of cash I can withdraw from an ATM with my Direct Express. stolen. No need to keep a minimum balance on the card. This AZ Index lists all Fiscal Service content. You could lose all the Funds that are subject to a Transaction Hold (see Paragraph unless you request it more than once a month. You must update your billers with your new card information (card number, expiration date, and 3-digit security code) so your payments continue to process without interruption. For Hearing impaired: 1-866-569-0447. investigate your complaint or question. number below. your Card Account.05775DT-DS-022v2. equitable and legal relief, rule on any motion otherwise permissible amount of your available funds is also available on the receipt you get Card. If you would like to learn more about Direct Express view Treasury's You Tube Video, Privacy Act Statement for Direct Express Call Resolution Site, starting or changing Direct Deposit online, contacting your bank, credit union or savings and loan association, or. You will not be charged a fee for this information 6.18 Can I use my card to buy gas? Transaction hold or security freeze described in these Terms; or. Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. Please correct your enrollment. . 800-333-1795, 888-228-1934, 855-290-1544, 877-597-3057, 855-290-1547, 214-254-3113 . Direct Express. Texas 78224-5997. other Transactions. This collection of information is authorized by Title 31 of the . You choose the PIN when you activate your card. You will need to tell us: We will determine whether an error occurred within 10 Business Days (20 Your money will be in your account on time, every time. There are occasions when adjustments will be made to your Card Account Automatic Teller Machine displaying the Mastercard 6.8 Do I always need to use my PIN? Yes, tell us AT ONCE if you believe your Card or PIN has been lost or stolen. Federal paying agencies, the Department of the Treasury and Direct Express, If you die while you are a Direct Express. entitled to receive, the amount may be deducted from the Card May 10th: The payment date if your birthday falls between the 1st-10th of any month. logo or Mastercard ATM Alliance Logo. If, however, a dispute cannot be resolved informally, you or we may file a court action in the state where you have told us you reside with a court having subject matter jurisdiction. Make a purchase using your PIN, at many places, especially grocery stores you can also get cash back for free. [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. If you provide those funds. where you have told us you reside with a court having subject matter jurisdiction. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Try to choose a PIN that you can memorize and that would be difficult for someone to guess. Official website of the United States Government. You have requested to receive certain federal government benefits by a Direct Express Debit Mastercard Card (Card) issued by Comerica Bank (us, we), rather than receiving a check or direct deposit to your checking or savings account. At stores that aren't set up to take chip card payments, the card's magnetic stripe will work and you'll be given the option to process the transaction as "debit" or "credit." Express. Remember, you always have the right to dispute adjustments posted to your In addition to direct deposit and the Direct Express options, the Veterans Benefits Administration offers additional options for receiving VA benefits via direct deposit. We offer English and Spanish speaking customer service agents. Agency required the return of the Benefits received after you died or were amount you think is in error, so that you will have the use of the money during Processing Services, PO Box 540190, Omaha, NE 68154-0190 or visit our website and get immediate feedback when you have a concern. Business Days after you learn of the loss or theft of your Card or Also, Social Security can help you sign up. there are conflicting claims to your funds; you have made more Mastercard and the Mastercard Brand Mark are registered trade marks of Mastercard International Incorporated. Also, if you do not yet have the Direct Express app on your phone, we will walk you . Chip cards have an additional layer of security and usually last longer than magnetic stripe cards. Social Security benefits can also be awarded via a Direct Express card. We will not be liable, for instance, if: Dispute Resolution, Venue, and Waiver of Right to Jury ** For each federal government deposit to your card account, Direct Express will waive the fee for one ATM cash withdrawal in the U.S.
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