Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. I request a return for an item which was accepted by the seller yesterday. Choose Orders & Shipping. I tried suggestions from websites to get around this message, but I was not successful. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. If the buyer is returning an item because it's damaged, faulty, or didn't match your listing description, the eBay Money Back Guarantee allows them to return it for free. To create a shipping label with FedEx, follows these steps: 1. Returns related questions? When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. and restocking fees from your refund. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. I'm returning an item - Seller can't give a shipping label. I tried contacting customer service again, but the rep wouldn't close the case yet. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Bring it to the drop off location with the item you want to return. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. They can then print the label and use it to send the item back to you. and our Sunny Souls - Instagram Create Return Labels in Commerce Manager | Meta Business Help Center Reddit and its partners use cookies and similar technologies to provide you with a better experience. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. They were very helpful but said I would need to wait until the 30th. It's just part of how the sausage is made. Typically shipping software is used to create return shipping labels. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. There no other option in my city. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Seller "can't send a return shipping label." - eBay 05-25-2022 When I get a return as a seller on the items where "the . If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. 770752426095 bcb85849-4774-4837 . 03:37 PM Return Shipping - Amazon Customer Service Return postage for buyers | eBay Now there is a message from the seller that they can't send a return shipping label. Oh, Ship! it up from your address and we'll do it during your regular mail delivery. Now I'm supposed tosend items back. What can Ebay even do? In response to femmefan1946. Or if you can use the same packaging, let them know so they can use the same dimensions. Youll need to know the dimensions and weight of your box. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. When using return shipping labels, customers do not need to add postage since the product seller has already included shipping fees on the shipping label. Is there a time-limit by which the DVD must be back with the seller ? A dialog will open as you type your search terms. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. 3. Says he will only "refund upon receipt". Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. To ensure there are no delays with your return, provide the necessary customs information to the buyer. 11:02 AM, "Are you sure you can't send it USPS Priority International? Create and Print Shipping Labels | UPS - Canada Box it, label it, send it all from home. If I don't hear back from the seller (I asked them how to proceed and made it clear I need a return label) then what happens? I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. "The seller can't send a return shipping label". In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. @missjen316 wrote: There is loophole in the new return system. That sounds like a scam to me. Cookie Notice Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. It also allows the seller to control postage costs on returned items as the seller can choose the lowest cost mail class option to have a product returned. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. 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Seller can't send a return shipping label and I can't open dispute. If you choose to use your own carrier, we recommend using a tracked service. Copyright 1995-2023 eBay Inc. All Rights Reserved. See our Partial refund guidelines for more details. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). You can return your package using a label from Your Orders. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. The chargeback is actually handled by PP, but there is no need for you to worry about that. 772515155830 232a5c42-11c5-4be7 . Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Simply print the label on normal paper and tape it to the package. You have 21 days from the date you opened the return to ask eBay to step in. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. Unless that 2nd item was damaged or not as described you would be wrong to do so. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. So I think the mechanics of return shipping will be a moot point. When you choose the shipping method for your return, return fees are calculated. The seller either has to provide you a pre-paid label or send you the money to return. I'd create a "paper" trail. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Please select what best describes the information: Thanks! I'm in Prague". When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. "wow did you know there are actually humans behind these sales? How do I return an item if the seller won't send a return shipping label? These reps are better trained and are not yet burned out. I bought a laptop keyboard that arrived today and it was defective. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. https://twitter.com/askebayhttps://www.facebook.com/eBay/. zip code are eligible for Free Returns. I bet you won't believe this, customer asks for a refund through Amazon for an item that is FBM obviously I have no say or input, the customer receives his return shipping label, and I am charged 3.25, Amazon then ask me to work with the customer, I duly email him discover the issue being a price increase and offer to refund him 5, he is made up with that offer and says he really wanted . If you choose to use your own carrier, we recommend using a tracked service. I have been waiting for a few days already for you to act. United Parcel Service of America, Inc. All rights reserved. 53 likes, 7 comments - Sunny Souls (@sunnysoulsph) on Instagram: "Hello! Returns Made Easy. Make sure you know what you can ship and what you cant to avoid delays and fines. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. Get Your Package Ready. The shipping will cost me 300 usd (UPS) because the rod is 1.5 m long. New comments cannot be posted and votes cannot be cast. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. Privacy Policy. You dont need a special printer or self-adhesive labels when printing return shipping labels. If the buyer paid, theyll need to contact the carrierinstead. Before you can send an item back to the seller, youneed to start a return. If they can't provide one, you can purchase a label, and we'll ask the . I am a busy person so i forgot to check one last time if it was reset. I requested a return, and the seller agreed to this. Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. I am a busy person so i forgot to check one last time if it was reset. Holiday shipping is now in full swing, check out these helpful shipping tips! There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return. I would imagine after the time limit is passed, you would be able to ask eBay to step in and close it in your favor. More shipping tips from your fellow sellers! the seller is asked if they want to provide a return label or have eBay do it. They're just hoping you don't know that. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! If you want return shipping to be insured, see our section on alternative return shipping options. (unknown). Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . View cart for details. The seller agreed to a return, but can't buy a return shipping label (international shipping). . Youll need to ship the item back before the date stated in this email. Wrap items separately and use cushioning material. Once you've received the funds to ship you have 30 days to mail the package. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Archived post. If the buyer is sending an item back because it doesnt match the listing description or it arrived damaged or faulty, youre responsible for the cost of return shipping, even if you dont offer returns. When you use an eBay label, tracking is automatically included. What should I do in this case? The seller is responsible for paying the return postage, this is their problem, not yours. The unofficial eBay subreddit. How To Return a Package | UPS - United States Return Shipping Label, USPS Return Shipping Labels - Stamps.com They told me to ship the item to an address they provided. Seal your box with plastic or nylon tape at least two inches wide. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. What to do when seller can't send a return shipping label? Typically shipping software is used to create return shipping labels. Return shipping labels feature the customers address in the From field; the sellers address in the To field; and applicable postage. Try contacting one of these (Facebook allows more keystrokes). Weigh yourself while holding the package, and then weigh yourself alone. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. Your buyer can then print the label and use it on their package. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Sorry this information wasnt helpful. As mentioned, you can ask eBay to step in on day 4. Thanks! When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Buying used phones requires a little bit of willingness to learn.". You haven't provided me with a return label or the funds to purchase one myself. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. Returns are easy with USPS. I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. . If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. So I will turn to ebay and see what they will do. Don't trust them. . I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." Ship the item back and hope that I will get reimbursed the shipping cost? Copyright 1995-2023 eBay Inc. All Rights Reserved. "Does this option not appear on the screen until after three days?". The seller is still responsible for return shipping costs, so contact them to arrange return shipping. Get an eBay Return Label Hassle-Free - DoNotPay If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Seller "can't send a return shipping label. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. I finally got a refund from Customer Service. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. 03-14-2018 Choose the label you want to send to your buyer. Enter the package details. For more information, please see our I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. You can also find more information in our full article below. If the seller wont cover the cost, let us know by asking eBay to step in. The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesnt match the listing description. Depending on the reason for return." 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How to Send a Prepaid Return Shipping Label | Easyship Blog If you're not able to resolve things with the seller, you can ask us to help. 10:09 AM, If you are in the Resolution Center process, you may be in the waiting period wherein eBay allows to the Seller to come up with a solution. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. I'm nto trying to scam anybody. Stamps.com is an independent vendor of the USPS. Select 'Internet Options'. I asked the seller if they really want me to do that since they are responsible for the shipping costs. Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. Returns happen. Archived post. New comments cannot be posted and votes cannot be cast. I'm nto trying to scam anybody. Solved: Seller can't send a return shipping label and I c - eBay Under Browsing history select 'Settings'. You can return your package using a label from Your Orders. moment, Oh, Ship! I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. Need a Shipping Label? 05-25-2022 If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. This Is truly Unbelievable Amazon The strangest thing happened on the phone today. ", So I asked the seller for a shipping label and he says "i cannot make a shipping label as it would not let me i'm not sure of your location since it didn't let me-- after i receive the items back i will certainly paypal u the extra money". Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. I'm in Prague. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Do NOT send the item until you received the funds for postage regardless of what the seller tells you. Contact the seller for a return shipping label. (I think Customer Service agents are allowed to extend that time period for international transactions.). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I don't accept returns, why do I have to pay for a return shipping label? The seller was in China and wants me to send it to some UK address (probably a reshipping service). Welcome to the Buying board! If you dont ship the item back by that date, we may close your request and you will not receive a refund. Buying used phones requires a little bit of willingness to learn.". My questions: how long do I have to before my refund request is cancelled? 03-14-2018 The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, I'm returning a item to a seller (not as described/broken item), Ebay says "The seller can't send a return shipping label" And then, "The seller is responsible for return shipping charges. However there are ways for the seller to send you a label or money for a label although some aren't aware of that or hope that you aren't aware of it. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Get $5 in free postage to use during your trial. Hopefully I won't have to do a chargeback. What number should I call for customer support? If you don't have one, you can order supplies online or buy one at The UPS Store . Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. But they don't have to disrupt your businessor your profits. There are several ways you can send an item back to the seller. Return shipping for sellers | eBay When using your own carrier, make sure to upload the label and tracking details to the buyers return request. By accepting the return but not providing a return label @olsus_flhkv3ce4 the seller has stalled you, as there will never be any option to ask eBay to step in. The easy-to-use software lets you enter mailing details, pay for USPS postage, and send return shipping labels from one interface. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. Select 'Every time I visit the webpage'. I see, femmefan1946! Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Pay by card or PayPal, or pay in store at a UPS location.
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the seller can't send a return shipping label