verizon trade in problems

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\n<\/p><\/div>"}. If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. Choose from our 5G unlimited plans - all on the same easy-to-manage account. Enter your ZIP Code and filter for "Verizon Company Store". Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Track the status of your trade-in through your submissions ID or Email at Verizon Wireless. Go to My Devices in My Verizon. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. I selected my old phone, which is a Samsung Galaxy S9 Black 64gb. We are here to help! * You can also use your credit toward a. The email should explain the reason for the lesser value, such as the condition of the device was different than originally stated in the submission, we received a different device than expected, or the activation lock is turned on (e.g., Find my iPhone or the Find My app). All tip submissions are carefully reviewed before being published. The other day, I noticed, they appraised my phone for $142. How can I get information about my trade-in submission? I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. Hello! According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." The promised value of the trade-in credit was $2400 ($400 + $400 + $800 + $800). I understand you have no confidence in your trade-in. *Store drop-off and UPS options aren't available in all situations. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. If you requested shipping materials but can't find or didn't get them. Can you please elaborate on your questions/concern? Verizon trade in problem. Need help. : r/verizon - Reddit Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. upgrade. I'd like to hear verizon respond on the matter. Basic phones: Tools & Settings > About Phone > Status, Continue with your trade-in by choosing a payout method and your trade-in return method. How do I remove my personal information before I send back my device? Get up to $500 when you. Get up to $500 when you. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. So I wanna know if anyone else actually got their credit? No. I gave so many chances for them to make it right, I didn't feel bad at all contacting the FCC. We have sent a private note to gather more information and work on the solution. You need the device ID to do a trade in. Accessibility Resource Center Skip to main content. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Anyways, this is a pretty shitty way to treat MANY of your customers, and this is by no means an isolated issue. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. You can have someone call me at 9am pst today to discuss. We're here for you and we want to help! If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. You dont have to put your credit toward a new phone. Have a phone you love? Once your grandfathered plan is gone, there's no way to get it back so at minimum, that's $360 more every 2 years you'd be paying for service. For those of you enrolled in a monthly device payment, you are eligible to trade-in for a credit. You can use the envelope icon at the bottom of the page using the link below. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. What else can I do, because even support has admitted that the IMEI number is a Galaxy S9. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The most popular is because there actually was a problem with the device once it was received. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). If so,. Not a Verizon customer? The wait is over the biggest Verizon 5G upgrade campaign ever We understand that you are experiencing an issue with your services. I called and they said not to worry, the $33 per month will start being applied next bill. Here's clarification on the most common questions. To create this article, 41 people, some anonymous, worked to edit and improve it over time. I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Check out the latest deals from Verizon on smartphones, accessories and more. We understand that you are experiencing an issue with your services. Re: Trade-In kits not received FOUR times. That's what my trade in status said on the app. Choose which devices you'd like to trade in. Answer a few short questions about the condition of your device to learn the estimated trade-in value. If you claimed a trade-in promotion for a device that is not eligible, well give you the trade-in value of the device, excluding the promotion. Spent over an hour tonight (again) trying to work this out. your phone, and receive cash. The $35 fee helps to recover some of that revenue loss. We would be more than happy to assist you. I even spoke to one of the trade in specialists. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. ago Not a Verizon customer, yet? If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. They basically said the store personnel and I were wrong, but they understood and were very sorry. You can check the status of your trade-in submission online at any time. So I was offered $800 through 24 months for my iPhone XR. response bias? Verizon Class Action Claims iPhone Promo Scam Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Verizon is being shady as hell rn. It is common for some problems to be reported throughout the day. Include your email address to get a message when this question is answered. That is a standard industry practice. If youd like, you can apply it toward your bill, or save it for a future purchase. I paid for my own shipping envelopes. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. Please send us a Private Note, to take a closer look. Verizon's latest deals now include up to $800 off with an upgrade Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Look for an email from us that explains how to prepare, pack and send or bring us each device you're trading in: Check your spam folders if you don't see it. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. Have any lingering questions? If you chose trade in via UPS* look for an email from us and follow the instructions. After you accept the trade-in credit and send us your device you can't get the device back. You should not use this feature on public computers. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Please help! Archived post. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. The final solution was submitting a claim to the FCC. https://www.verizon.com/support/trade-in-program-faqs/. Hi! Scan this QR code to download the app now. How can I get a copy the contract I signed and agreed on? (Maybe he meant 6 months?) You will receive your first account credit within 1-2 billing cycles. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Thank you for reaching out to us. If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. Customer Service Rep. 04-23-2023 11:13 AM. We never want our customers to feel this way. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile Tap or click Manage Device next to the device you want to view. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. Here are some answers to the most common questions about the device trade-in process. I feel your pain. Then press zero for an agent. When the new phones arrived, the shipment was supposed to come with the trade-in kits (the bubble envelope and mailing label for EACH phone), but it did not. Trade In Status | Verizon Wireless First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Certified Pre-Owned Phones: Frequently Asked Questions, Should I trade in my old phone with Verizon or sell it?? Due to inactivity, your session will end in approximately 2 minutes. Beginning today, every Verizon (NYSE, Nasdaq: VZ) customer can trade in an old phone cracked, broken, sticky buttons and all and get a 5G phone on us with select unlimited plans, on the 5G network you deserve. Your Device ID and IMEI are listed under the Device Information section. Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Sadly, it can slash up to half of the credit you will be getting. Ill try to attach a screen shot of my comments. As a consumer myself, I know it's vital to get the proper promotions that are promised. Trade in problems! - Verizon Community Is there really a $35 restocking fee on returned merchandise? Mobile device and phone trade-in guide | Verizon Due to inactivity, your session has expired. Use your submission ID or email address to order a new kit or print another label. See How Do I Trade In My Device FAQs. Trade in your old phone - United States - Google Store Help You are in the best place to get this corrected. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. Please respond to the Private Message we're sending so we can get a solution in place. % of people told us that this article helped them. Don't see it? I am exhausted and frustrated. If you've received instant credit but your trade-in device has not been received by us within 30 days, we'll have to chargeback any credit applied, on your next bill. Verizon trade in for iPhone 13 | MacRumors Forums or Android devices. We will send you a private message to follow your situation.>Elias, Good afternoon Jennk1, thank you for reaching out the Social Media Team, I can help you get the full credits for your trade-ins.

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