Copyright 2023 Great Jones Realty. Hi Kathy Robinson, we appreciate your honest review. I contacted the maintenance service provider.Initially the repair company contracted to do the work never showed. Unfortunately, based on the information provided, we are having difficulty locating you in our system. THE MAN DID NO WORK! I havent received from Greatjones no information they are unprofessional & scammers. Big mistake! Only to get an email the following day that it had been leased earlier that week but could use my application fee towards a different property. OAKLAND, Calif., Aug. 25, 2021 /PRNewswire/ -- Roofstock, the leading end-to-end online platform for single-family rental (SFR) investing, today announced it has acquired property management. Please please please please please run as far away from this company as possible. My favorite damage is a photo they sent of leaves in the yard, citing $500 in landscaping damages. Jessica is so experienced and knowledgeable, I am very impressed! Once my tenant moved in in March of 2022, repeat maintenance calls were conducted by Great Jones without my knowledge totaling more than $2,000, some for the same repeated problems and others for issues which were never fully resolved or poorly repaired. GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. How BBB Processes Complaints and Reviews, BBB of Eastern & Southwest Missouri & Southern Illinois. But all of a sudden Tom the 11th I receive a denial and an adverse action notice cause the email approve was sent in error. Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. I have worst experience with Great Jones, I moved out of my apartment and they deducted 90% of my security deposit for the items which were never given to me at the time I took the apartment, like window blinds and some walls repair, where as I even used my wall hangings without nails , I used peel of stickers which I removed when I left the apartment, I tried to contact but no body responds , please please please do not deal with this thugs they don't have ethics and no professionalism , I rate them minus, they don't deserve even 0 rating. Report this company in your location because they are taking advantage of innocent and desperate people. While things were good initially, the past 6 months were a nightmare. All our buildings are located close to public transportation, shopping, dining, outdoor recreation, entertainment, hot spots of Chicago nightlife, and have easy access to the lakefront. Sincerely,*************************, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Name of the organization that made the acquisition, Total amount raised across all funding rounds, Total number of Crunchbase contacts associated with this organization, Total number of employee profiles an organization has on Crunchbase, Total number of investment firms and individual investors, Total number of organizations similar to the given organization, Descriptive keyword for an Organization (e.g. The washer hose is attached to this. We rented our property from January 2020-July 2022. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. The first thing they did was raise the rent. Fraudulent company!!!! Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. We would like to have a better understanding about your experience, please reach out to us at [email protected] so that we can do our best to resolve this with you. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Quality property management for the state of Wisconsin. Business Profile Great Jones Property Management Property Management Contact Information 2977 Highway K Ste 309 O Fallon, MO 63368 Visit Website (314) 582-3228 Customer Complaints 21. Good company for someone that needs to learn things about rentals and how they are handled. Corporation that owns the property and acts as if they arent involved with actually making the poor choices residents have to suffer with. My property is located in **********, ** which is where Great Jones operated as my property manager and is why I submitted the complaint there. Unfair business practices. I've been renting from a private owner for years. Barbara Ann, thank you for sharing your positive experience! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I will give great jones a chance to fix this the right way for once and be fair to good previous tenant that was treated wrong by you all. Please understand that we did not held $1000, you did not have enough funds for the $2k reserve. We would like to have a better understanding about your experience, please reach out to us at [email protected] so that we can do our best to resolve this with you. Had continuously been watching a property for it to be open for applications and applied within hours of the home going live online. Being a real estate investor can bring tremendous financial benefits. FRUAD !!!!!!!!!!! I'm sure no licensed inspector has been in this unit. Reliable workload I will send attachment again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. 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In addition, they overcharged me more than $3,000 for repairs that I have not approved, and they have been ignoring me requests for refund for weeks. This was confirmed by my tenant. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We paid first,last,and security. Run Run from this place as fast as you can. the temp was near 90 in the home). Complaint: ******** I called every day (we live in Florida. Great Jones as become a perpetual disappointment in "managing" my property. Sent me a letter of non-renewal for the lease while I was deployed overseas. I recently visited my property in person and saw the poor workmanship with my own eyes and provided a few sample pictures with this complaint. The application & $50 for fee was submitted on April 12, 2022. No water for first week here at property. WhatsApp acquired by Facebook). They gave me a few numbers and called upon arriving. I haven't received from Greatjones no information they are unprofessional & scammers. The concession was applied as a courtesy by the property owner and was calculated as a percentage of your per diem rent during the time you were without a/c. So after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. Property Management Service - Fort Myers, FL. Contact our Indianapolis Leasing Team at [email protected]. Acquired by Roofstock New York, New York, United States 51-100 Series B Private www.greatjones.co 11,116 Highlights Total Funding Amount $33.8M Contacts 47 Employee Profiles 4 Investors 8 Similar Companies 10 Find More Contacts for Great Jones Everything is remotely operated and maintenance issues are handled accordingly. Unfortunately, based on the information provided, we are having difficulty locating you in our system. It asked for my social security which I was not comfortable with. Great Jones is building the modern operating platform for the residential rental asset class. We ask that you continue to work with the pest control company. Our team is made up of both real estate veterans and technology experts. 4.6 miles away from B Jonesinvestmet. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Browse all of our available rental listings, Or contact our leasing team: Get qualified today to unlock your growth potential. Where the organization is headquartered (e.g. It was only when my replacement property manager went out to inspect that I found out and had to inform Great Jones. Hi there, we appreciate your honest review. Outstanding loans, assets liquidation, credit and rent history are also taken into consideration. Thats where Great Jones, the leader in full-service, Indianapolis residential property management companies, comes in. Despite me telling them not to keep reserves on file.Now they are using those funds post management time frame to charge me for landscaping and utilities. Well guide you through the process. It is ridiculous that this company would allow such a scam to an elderly person. Procedures and requirements may vary from one building to another, so you may want to use a broker in order to guide you through this process. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Troubleman Jay, thank you for sharing your positive experience! I wanted to share some additional follow up issues Ive experienced with Great Jones. They responded with a phone call saying my lease was not renewed. Names, phone numbers and addresses of the following for the apartment application: Security deposit (usually equivalent to 1 2 months rent), Criminal and Credit Check Fee ($50 $150), Brokerage fee, if applicable. My complaint with Great Jones concerns mismanagement, poor workmanship and flat out lying. I terminated my contract with Great Jones in July 2022 and am still now having to spend more money to address the same issues and lack of quality workmanship. Literally the worst rental company in Greenville dont waste your time. To add insult to injury, in September, I receive a notice from Great Jones stating I still owe $500 for their services coming to a grand total of about $11K (not accounting for the property management fee and regular maintenance items). I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. They took over Mgmt of a home I had been renting for years. I got a local phone number but it always forwarded to voicemail, and I needed to wait days to get any return calls. Great Jones Resident Payments 717 N. Harwood Street, Suite 2800 Dallas, TX 75201 For your security, we recommend USPS Certified Mail (with tracking number), FedEx Ground or FedEx Express, or UPS. We also had heating issues in January, to which my emergency maintenance request was not acknowledged for over 24 hours. Our leadership team has spent over a decade building digital platforms and operational machines that have powered billions of dollars' worth of transactions for businesses like 1stdibs, Skillshare, Uber, and Warby Parker. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. Cleaning, repainting all walls, cleaning/ replacing carpet, buying new washer and dryer as tenants took my old washer and dryer away, plumbing repair, countertop replacement, blinds, door stops, etc. Hi Henry Noble, we appreciate your honest review. This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. We held 2k in reserve 1k for each property for 90 days for any expense that needed to be paid in the time period.. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working. There was no way to reach anybody from Great Jones directly. It goes against our guidelines to offer incentives for reviews. Despite me telling them not to keep reserves on file. I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. Hopefully this subject can be rectified ASAP. dollars in rental homes owned by small-scale investors. After the property sat vacant for nearly two weeks, the move out inspection was finally completed but was not at all thorough. Chevrolet_Peety, thank you for sharing your positive experience! Again I am requesting before & after picture for each service request. Communication sucks. We would like to have a better understanding about your experience, please reach out to us at [email protected] so that we can do our best to resolve this with you. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Reply from Great Jones Property Management. Incredibly stressful. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I had to pay someone to go back to properly address several issues that supposedly were included in the $8K. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. After terminating them as my property managers due to a lack of effort and constant displays of incompetence. I found the new listing for our property being rented out for almost $200 more than we paid, and in the pictures they rented the house out with the washer and dryer we left behind, we well as the closet systems that we installed while living there, because the closets had no racks or shelves. Everything was destroyed by tenants and they paid nothing. Run far far away! Tips to Raise your Home Value at any Price Point, Moving a Family: The Complete Guide for Parents. Their driving purpose is to provide the highest quality care for your rental properties . It goes against our guidelines to offer incentives for reviews. Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. July I noticed a warter leak in my walk-in closet coming from behind the wall. However, that is where the good stops. We are committed to delivering a delightful experience and improving your profitability, and we tie our service fees to it. Were taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. I would highly advise against getting any business with Great Jones. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. The best thing that can happen to landlords in the area is if this company goes out of business after receiving enough bad reviews. Hi Al 2, we appreciate your honest review. Whether you are new to the rental lifecycle or are an experienced landlord, you understand that renting a property can be a lot of work. They said "unfortunately, we still have to wait for the owners approval." REQUESTING REPAIRS VIA LATCHEL To file your first request contact Latchel directly using one of the following methods below: CALL: 407.553.9696 The issue is that I have a rodent infestation and the pest control company that has been selected has not been managing it effectively hence why we have been dealing with a worsening issue for upwards of two years now. He didn't know the AC wasn't working. Find out how we combat fake reviews. It was founded by Jay Goldklang, Abigail Besdin, and David Diaz with offices in Florida, Indiana, and North Carolina. We have yet to have a maintenance professional come out and assess anything after almost 2 months of submitting maintenance requests. Unfortunately, based on the information provided, we are having difficulty locating you in our system. My air conditioning unit went out on 8/31/22 during the heat wave in Florida and it took great jones two weeks to fix it as they shopped around for the best quote. Application fees ($50 - $350) Criminal and Credit Check Fee ($50 - $150) Brokerage fee, if applicable. I paid out of pocket to have the A/C repaired. I applied for rental assistance. Great Jones is an American property management firm based in New York, NY. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. By combining proprietary technology with deeply experienced local teams and a network of skilled partners, its full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches. They are money-hungry and the property managers themselves are impossible to get ahold of. Please see the statements we have sent you YTD. Hi Jared, we appreciate your honest review. Great neighbors, maintenance and quick and efficient service from management! Companies can ask for reviews via automatic invitations. Rent and bills were still due though. That took a month. The reserve of 2K is still owed to us. great jones greatjones co great jones florida llc great jones ltd jones property management llc jones realty llc Great Jones Global Presence $50 application fee is costly when you trust that your payment will be credit for the investment of renting a house. Hi Kaeleii Riser, we appreciate your honest review. Boost your team's efficiency and expertise while increasing asset value and make your real estate work smarter. Theyve overseen $4B+ in rental real estate for the countrys largest REITs, including helping drive Waypoint Homes reinvention of renting.. Went to go view a home in my area. 1. I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. Details are as follows. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. Hi Kimberlin Valentin, we appreciate your honest review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. [email protected] or (239) 201-2164, Enter your rental property's zip code or city below, Or call us (866) 504-2251 to speak to a portfolio representative. That's why investors choose Great Jones for their rental property management in Indianapolis. Types of diversity represented in an organization, specifically of those who are founding members, currently the CEO, or have check-writing abilities in an investment firm. If Great Jones truly completed all the work they purport then they must provide before and after pictures as proof the work was completed. The General Manager (GM) functions as the professional-in-charge of the specific asset (s) under management . Please let us know if you received the final funds. Save your money and sanity!I wanted to share some additional follow up issues Ive experienced with Great Jones.After terminating them as my property managers due to a lack of effort and constant displays of incompetence.They have refused to release the funds they kept in reserve for the properties. Heres my Work Order Number 298332-313933. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. DO NOT WASTE YOUR TIME. They are doing the bare minimum but the infestation continues to grow and is causing risk to our health and wellbeing. It has been 4 nights. This has been a disaster. and after sending registered mail and many phone calls I have never received any accounting of my deposit. BBB reports on known marketplace practices. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We would like to have a better understanding about your experience, please reach out to us at [email protected] so that we can do our best to resolve this with you. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Hi Jewell, we appreciate your honest review. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Every time I email the last person I talked to, its a new person answering me and saying So-and-so is no longer with us, but Im new and I can help you! Believe all of the horrible reviews!
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