For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by Apple's One Year Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to the rights . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I was wondering if it was possible to get a battery replacement for my iPad under uk consumer law or if I have to pay full price for it. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. Apple 2 year EU consumer law / 6 year UK consumer law knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. People saying that the seller is liable are wrong. Claim using a warranty or guarantee - Citizens Advice JL extra two years warranty plus your standard consumer rights . AppleCare+ is an optional insurance product covering risk of accidental damage to your Apple Watch, iPad, iPhone or iPod, battery depletion and the need for technical assistance. It would also be exceptional difficult to claim under the EU/UK 6 year warranty terms as you WOULD need to prove the battery failure was a result of a pre-existing engineering fault. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. They have another 14 days to return the goods once theyve told you. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+. I don't mean ignoring us, I mean wilfully replying to questions we weren't asking and trying to shut the conversation down which to me shows they knew they would have to replace it at their expense and did what they could to put us off. The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. Apple may also request that the customer replace components with readily installable parts. Refunds. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. I've seen multiple references to EU consumer law here on Reddit the past few days that claim that it automatically entititles you to 6 years no-questions-asked warranty on Apple products (primarily being used as an excuse for Apple to raise EU prices). When you make a claim, youll usually need: You shouldve filled in a registration card and sent it back to the manufacturer. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. User profile for user: Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Apple rejects repairing imac under consumer law (UK, England) Please tell us more about why our advice didn't help. For a better experience, please enable JavaScript in your browser before proceeding. You need to do your own research on this and not rely on the possibility of others coming to this post with possible answers or solutions to your dilemma. Please note that other EU countries may well differ. GrumpyShrimp said: Hi there, Apple has rejected repairing the screen of a 5 year old iMac that's facing image ghosting on the display. The directive is transposed into UK law by the Sale of Goods Act, and now Consumer Protection Act, both of why Ch provide greater protection than the torrents of the directive. But it doesn't matter right? If this is an authorized Apple service repair tech then he/she would know. In April it stopped working completely so our reader, John, contacted the warranty provider. We often link to other websites, but we can't be responsible for their content. Are your electronic goods really automatically covered by a free, six-year warranty? He explained that he took out a three-year warranty on the set. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). Looks like no ones replied in a while. The TV works when you get home,. A warranty is in addition to your statutory rights and is usually something that is taken out in addition to just buying the product. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . #8. How is the 6 year warranty rule based on the UK consumer rights act But then after a month of use, a wire breaks. It is out of the 1 year limited warranty that Apple offers to all their products. Whats in a warranty? Scan this QR code to download the app now. I have advised John that he should get an independent report from an expert to confirm what the fault with the TV is and, more importantly, where it originated. If you want a refund for travel because of coronavirus, If a company stops trading or goes out of business, If something is advertised at the wrong price, If your clothes have been lost or damaged by a dry cleaner, Claim compensation if an item or product causes damage, Getting your money back if you paid by card or PayPal, somethings gone wrong after the first 6 months and you want a repair or replacement - its tricky to do this as you may have to prove you didnt cause the problem, you bought an item abroad and the manufacturer is based in the UK, a traders gone out of business and theres a problem with the goods or service they provided, how long the warranty or guarantee lasts for, what youre entitled to, eg a refund, repair or replacement, proof of purchase - usually a receipt showing where and when you bought the goods, youve taken out an extended warranty for, you bought the warranty at the same time as buying the goods, bigger things like lawnmowers and dishwashers, entertainment devices, like laptops and TVs. The six years is not a warranty but the time scale in which you can take the vendor to court under Consumer Rights .Vendor not Apple unless Apple are the vendor . Archived post. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Apple themselves say the EU law guarantees people 6 years of coverage from date of delivery in the UK (5 in Scotland). KillerMrSingh, User profile for user: You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. You might also be able to register online. I had a close to 2yo iPhone replaced by the Apple Store in Glasgow after it stopped working and simply displayed a boot error message. It's a lemon law. You can change your cookie settings at any time. TLDR: there's 6 years EU-mandated warranty in UK from date of delivery (5 for Scotland), however, past the first 6 months the burden of proof is on you to provide the seller of the goods evidence that the fault was there on the day of delivery. What all this means is there is not an absolute right to a repair, replacement or refund. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. I want to know if anyone in the UK has successfully got their laptop repaired through the above law with Apple. When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. You only have to accept returns from the person who bought the item. A forum where Apple customers help each other with their products. Did you ask this of the technician? How long is the warranty on products in the UK? 1, 2 or 5/6 years Anyone familiar with the EU consumer law 6 year warranty for products bought in EU/Germany? when you have to offer refunds and accept returns. It should be noted in the first year giffgaff are also statutorily responsible as the Apple warranty is only ever non statutory. I have an iPad Pro 12.9 from 2015. Apple contact details are available here. Looks like no ones replied in a while. Under UK consumer law, consumers may choose to have defective goods or goods which do not conform with the contract of sale either repaired or replaced free of charge. This could be a sales receipt or other evidence such as a bank statement or packaging. 87. Apple Products and Consumer Law Rights. How do I know? You can also usean online form. If i buy macbook air 2020 in united states and i bring the macbook in the other country like singapore or Philippines.. the warranty is still available in their apple service center if the macbook need to repair ? thank you. Am I eligible for a repair or replacement until 6 years of delivery? The services will be provided with due care and skill. https://www.apple.com/uk/legal/warranty/products/uk-ireland-universal-warranty.html, https://www.apple.com/uk/legal/statutory-warranty/. Apple Products and Consumer Laws in the United Kingdom Under consumer laws in the UK, consumers are entitled to a free of charge repair or replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. I am based in England. If youre in Northern Ireland, contactConsumerline. They informed him he was outside the three-year cover period so there was nothing they could do. But there's a catch. It provides rights separate to rights provided by consumer law, including but not limited to those relating to non-conforming goods. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. No AppleCare so was well outside Apple's standard warranty. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Consumers who purchased Apple-branded or non-Apple-branded products at an Apple Retail Store or the Apple Online Store may be able to claim against Apple. I'd rather be going to Apple.UK Consumer Law requires retailers in the UK to repair or replace a computer within 6 years of purchase . We are all just volunteer Apple product users here, from all over the world, just like you. As I am beginning another semester in September at uni, so it would help allot if the battery was back to how it was. You have legal rights for up to 6 years (5 years in Scotland) if there's a fault. ask a new question. You may want to use your warranty or guarantee if you think itll be easier - for example, if you bought the item 7 months ago and your guarantee lasts for a year. Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Editor, Marcus Herbert. It's a lemon law. Out of guarantee iPad battery replacement policy and cost? The warranty or guarantee could be on your receipt, in an email or given to you as a separate leaflet. Check whether youll have to pay postage, packing and transportation costs if you have to send something back - the document should say. This site contains user submitted content, comments and opinions and is for informational purposes See here: https://www.apple.com/uk/legal/statutory-warranty/. Apple has no legal responsibility to you unless you bought the laptop from them. Apple iOS devices do include warnings on battery health so afraid many of the legal routes have be well and truly covered . Had a complete logic board failure on a 2013 13" MBP 54 weeks after purchase, which to me should be covered as that is a fault during manufacturing. It's not 3 years of AppleCare though, it's their own warranty. DanielLeCorbusier. All postings and use of the content on this site are subject to the. Behind the Lens, UK. omissions and conduct of any third parties in connection with or related to your use of the site. The above summary is subject to the full terms and conditions applicable to the Apple Limited Warranty, AppleCare Protection Plan or AppleCare+. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. only. MichelPM, call A forum where Apple customers help each other with their products. Warranty is an extra and not a consumer right . AC doesn't cover for anything. You cant do this if youve already made a claim. All postings and use of the content on this site are subject to the. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it.
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uk consumer law 6 year warranty apple